Returns Information

STonerINK wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order (except custom orders) for refund or exchange within 60 days from the date of shipment. Details to proceed are below.

How to return an order:
1. Obtain the Return Authorization Number: Fill in the appropriate information on our online RMA system using the button below.
2. How to Package Your Return: Package all your items securely so it is one unified package ready for delivery (if possible). Paste your RMA form provided by STonerINK on the outside of returning package.
3. Have the package ready for pickup by our courier, or you may choose to return the package on your own.
4. All Return Packages should be Mailed to:
   

   6060 Cypihot

   Montreal, QC

   H4S 1Y5, CA

   1-800 567-0272 x224

   514 733-7705

5. After we inspect all of the returned items, we will then issue your replacement, credit or refund at your request.

Return Process
The STonerINK technician experts will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition they were sent for a full refund. Returns take approximately 7 business days to process upon receipt of the item. STonerINK will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase. Please allow 7 days for your credit to appear after the product has been received at the warehouse.

Required Conditions of Return
-Packages without a return authorization number (RMA#) will not be accepted for refund.
-Items must be returned in the same condition as they were sent from STonerINK within 60 days from the date of SHIPMENT. Orders received after this date will not be accepted for refund, exchange or repair.

Our online RMA system is currently out of order. Please contact us by phone or email to let us know of your request to return products.
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